City: Central China · Clinic type: Established dental clinic · Service: Long-term operations renewal
The person in charge is meticulous and rigorous, and cares about price as well as expertise. He compared several companies and chose Sanqi Internet for a third consecutive year, because clients who are doctors value expertise and consistency more.
The challenge
The client is price-sensitive and also expects high service quality. Every conversation goes into depth: he wanted a team that truly understands the platforms, dentistry and long-term business, not one that can only run marketing activities.
What we did
- Met the client's careful decision-making with a clear scope of service and goals for each stage.
- Kept up long-term communication and data reviews, so the client could keep seeing the work being done.
- Built evaluation criteria around genuine pricing, consistent service and platform expertise.
- Continued with platform operations, content optimisation, conversion follow-up and renewal reviews.
Results
- This month the engagement entered its third year of renewal.
- The client continues to recognise our expertise, record of service and sense of responsibility.
- The long-term partnership has brought steady referrals and a base for renewal.
Key figures
- Brand history: 33 years (an established local clinic)
- Renewal: year 3 (trust built up over time)
- Depth of communication: 1 hour+ (a client with high standards)
- Core requirement: expertise (clients who are doctors care more about delivery)
Takeaway
In a market where prices are transparent, what keeps clients is not a low price but a high standard of service, a professional team and long-term responsibility.